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Terms & Conditions

  1. You can get a replacement in case of product problems (such as: broken product, torn, wrong size, product not working, product does not match with the picture, etc.).
  2. The product must be completely intact with the box.
  3. Within maximum 48 hours after receiving the delivery you have to register the complaint on 01922-824282.
  4. You must return the product to the home market office at your own risk within a maximum of 7 working days.
  5. The maximum courier charge of Tk 50 inside Dhaka and Tk 100 outside Dhaka will be refunded to the customer for sending the product to Haterkace office.

Our Complaints Team will call you for any complaints regarding products and services. We want to get you active on the phone until your complaint is resolved. If your contact number is not active, an alternative number must be active. You will need to tell us the means of refund for the refund. If we do not receive any of your cooperation by phone or email within 15 working days, we will consider your complaint resolved.